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Mobile browsing improvementsHey Support Community!

 

Browsing the web from your mobile device has come a long way and is only getting better. With the enhancements in smartphone and tablet browsing we're happy to announce a new, uniform browsing experience between desktop and mobile users in the Support Community!

 

Starting August 11, when accessing T-Mobile Support from a mobile device you will be directed to our full site, just like you see on your desktop or laptop!

 

 

What's new?

Our new and improved mobile browsing experience will allow for full navigation of T-Mobile Support as intended, and includes the ability to:

  • Register
  • Browse by space and device
  • Modify your profile, password, posts, and avatar
  • And much more!

 

Happy browsing!

So you're searched our extensive support documents, asked the Community your question and still need help? Well have no fear, because we've got plenty of ways to get in touch.

 

Check out our contact options below, and when you're ready, head on over to the Contact Us page.

Contact us if you need more help

 

 

Ways you can contact us

Live chat:

  • Don't feel like picking up the phone? When chat representatives are available, you can get professional support online without even having to pause that YouTube video.

Social media:

  • Speaking of the internet, why not use that Facebook page to get some help while you're liking all of those cat pictures your sister can't seem to stop posting?

Customer service:

  • If you just need to talk to someone on the phone, and the pizza guy just doesn't know how to get your text messaging to work properly, give us a call. We'll get you up and running, but can't help with dinner.

Find a store:

  • Sometimes a hands-on approach is needed. Find the closest T-Mobile store and get the added bonus of picking up that sweet new phone case you've had your eye on while you're there.

Send a letter:

  • If for any reason you want to take the "e" out of e-mail, you can send us a good old fashioned letter. Plus you can finally use those stamps! If you can just remember where you put them...
tmo_phillip

How @mentions work

Posted by tmo_phillip May 30, 2014

What exactly is an @mention?

 

We're glad you asked! While the @ or "at sign" has seen a bit of a renaissance lately due to everyone's favorite 140 character or less social media service, it has actually been around for quite some time. Here in the Support Community, we're even making use of this little guy, although you might not know it yet!

 

Placing an @mention of another Support Community user not only lets them know you're talking to them, but also creates a link to their profile page! They're super easy to use, and handy as all get out. You can even use @mentions to create quick links back to content you've recently viewed, like so! Word Association

@mentions

 

 

How can I get in on the @ction?

Just follow these simple steps to start slinging @mentions in the Support Community:

 

  1. In a question or discussion, type the @ symbol and start typing someone's name.
  2. An auto-complete box will help you complete the person's name.
  3. You'll see their name next to a message icon like this: tmo_phillip.
  4. Finish typing the rest of your question or discussion, and post!
  5. Whoever you mention will now be notified, depending on their preferences.

Hello, everyone!

 

We're pleased to announce that starting today, you will be able to register and log in to the T-Mobile Support Community using your login information from some of your favorite sites, such as Yahoo, Facebook, and more! Also, if you are already a registered member, have no fear, because you do not need to re-register using the social login.

 

login3.png

 

Having to create a separate login for every site you visit can be a hassle, and we know that. This is exactly why we've added this new functionality to offer a fast, easy, and secure way for you to log in to our Support Community using the same login that you use everyday on your social site of choice.

 

You can find all the information you need to get going with the new social login here: About social login.

 

See you in the Support Community!

-tmo_phillip

tmo_jonathan

Our New Look!

Posted by tmo_jonathan Aug 1, 2013

Greetings, Support Community!

 

You may have noticed a new look for us! T-Mobile.com has rolled out a fresh, new look to match our new Un-Carrier way of handling things! We really hope you enjoy it.

 

Along with the new look, we've redesigned our Support homepage. We want to get the most relevant content to those looking for help right off the bat, and this new homepage will help with that! Screen shot 2013-08-01 at 10.28.38 PM.png

We continuously work to improve our Support experience. This is just the beginning of our effort to get your the answers you need more quickly than ever before!

 

Thanks for reading, everyone! Have a great rest of the week and weekend!

Jonathan, T-Mobile Support Administrator and Designer

tmo_kellie

Community Tip of the Day

Posted by tmo_kellie Jul 25, 2013

We are ecstatic to see all of the awesome badges popping up everywhere! You guys are already rocking out and we love it!

 

As our new point system started everyone over at bronze level 1, we want to make sure you all know how to identify our super knowledgeable Pillars of the Community and T-Mobile Staff. All you have to do is simply hover over any profile picture to see someone's ‘Me in Three’ section. This is where they should have their awesome Pillar badge or T-Mobile staff badge displayed.

 

deacon.PNG.png

 

How to add badges to your own 'Me in Three' section:

1) Click on your profile picture

2) Go to the Reputation Tab

3) Place your cursor on the badges displayed to activate the 'Me in Three' pop-up

4) Drag the badges of your choosing into your 'Me in Three' space

5) You are done, but know you are much cooler now for doing this!

 

Still a bit confused on how you can complete missions to earn points and badges? Check out our handy Missions and Badges FAQ.

 

New to the Community? Welcome! Complete your Getting Started Tutorial then dive in, join the fun, and start moving up the ranks!

We have always envisioned our Community as a place not only to find answers, but a place for T-Mobile customers and fans to connect and have fun.

 

In April, we rolled out a new design in an effort to simplify our community support experience for our customers. With that phase completed, we are excited to announce another great enhancement coming to the Community.

 

As of next week, you will not only be able to earn points for actions you perform in the community, you will receive really cool and unique badges too! (Check out a few below)
Badges.PNG.png

 

 

These badges can be earned by completing top secret missions that consist of doing things (such as asking and answering questions) you are already doing. The more you participate, the more cool badges you will earn, and the higher you will climb on the leaderboards!


Already a member? Great! Your previous points will automatically be converted into a one-time limited edition Legacy Badge that new users will never be able to get.


Not a member yet? No worries, join now so you don’t miss out on any of the fun!

 

What's next? Stay tuned here for more information once the exciting new changes are rolled out next week!

That's right!  You heard it here first:  We're introducing a new blog where we will periodially post the latest news and updates for T-Mobile Support, My T-Mobile, and T-Mobile.com.

 

So, remember this page, bookmark it, 'like' it,  'plus' it, tweet it, or share it with your friends.

 

Cheers,

 

The T-Mobile Community Management Team

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